Q1: I'm a beginner with false eyelashes. Which style should I choose?
A: We highly recommend starting with a natural style, such as our "Everyday Fox Lashes" or "Wispy Faux Mink" series. They offer a subtle look and are easier to manage. Additionally, lashes with a clear band are more forgiving and appear more invisible than black bands, making them ideal for beginners.

Q2: How do I choose the best false eyelashes for my eye shape?
A:

• Round Eyes: Opt for styles longer at the outer corners, like our "Fox Eye" series, to effectively elongate the eye shape.
• Almond/Standard Eyes: Most styles suit you, especially "Bloom & Air" or wispy styles that are longer in the center for a wide-eyed, doll-like effect.
• Hooded or Monolid Eyes: We recommend styles with a sturdy band and strong curl, like "3D Volume Lashes," to help lift the lid and make eyes look more defined.
• Single Eyelids: Consider lashes with a rigid band or half-lash styles, as they can help create or define a crease.

Q3: What's the difference between "Fox Eye" and "Cat Eye" lashes?
A:

• Fox Eye: Focuses on a sweeping, upward flick at the outer corner. The effect is sharp, sultry, and lifts the eye, perfect for a sultry, high-fashion vibe.
• Cat Eye: Also flares at the corner but results in a more rounded, full shape. The effect is playful, cute, and amplifies the overall eye size, giving a playful, feline allure.

Q4: How do I apply false eyelashes? I always struggle with putting them on.
A: Please follow these steps:

1. Measure & Trim: Hold the lash strip against your lash line and trim any excess from the outer end.
2. Flex the Band: Gently bend the lash band back and forth to make it more flexible and better fit your eye's curvature.
3. Apply Adhesive: Apply a thin layer of glue to the band. Wait 15-30 seconds for the glue to become tacky—this is when adhesion is strongest.
4. Apply: Looking down into a mirror, use tweezers or a lash applicator to place the lash as close as possible to your natural lash line. Secure the center first, then adjust the inner and outer corners.
5. Conceal: After application, use liquid eyeliner to fill in any gaps along the lash line for a seamless blend.

Pro Tip: Our "Macaron Lash Helper" applicator is a game-changer for beginners, making the process much easier!

Q5: Will false eyelashes damage my natural lashes?
A: When applied and removed correctly, false eyelashes will not damage your natural lashes.

• The Key: Never pull them off directly! Soak a cotton pad with an oil-based eye makeup remover, hold it over your closed eye for about 30 seconds to dissolve the glue, then gently slide the lash off.

Q6: Should I apply eyeliner before or after putting on false lashes?
A: We recommend applying your eyeliner (especially tightlining) BEFORE applying the false lashes. This ensures a complete eye makeup look and helps better conceal the lash band.

Q7: Can false eyelashes be reused? How many times?
A: Yes! With proper care, a high-quality pair of false eyelashes can typically be reused 10-15 times.

• Natural hair/fur material (like Faux Mink) may have a slightly shorter lifespan, around 5-10 uses.
• Synthetic fiber lashes are more durable and can often last 15+ wears.

Q8: How should I clean and store my false eyelashes?
A:

1. Clean: Use a cotton swab dipped in a small amount of oil-free eye makeup remover to gently wipe the lash band, removing any glue residue. Avoid soaking the lash hairs.
2. Reshape: Gently run your fingers along the lash hairs to reshape them and restore their original curve.
3. Store: Always store them flat in their original packaging. This protects them from dust and prevents them from getting bent or crushed.

Q9: What's the difference between a Clear Band and a Black Band?
A:

• Clear Band: More invisible and natural-looking. Ideal for a "no-makeup" makeup look and for beginners, as it blends seamlessly with any eyeliner style.
• Black Band: Provides a built-in eyeliner effect, making the lash line appear thicker and darker. It can save you a step and is great for those who prefer a more defined look.

Q10: What's the difference between Faux Mink and standard Synthetic fiber?
A:

• Faux Mink: Extremely soft, lightweight, with a velvety texture and a soft, natural sheen. Offers superior wearing comfort and a more luxurious, realistic finish.
• Standard Synthetic: More rigid and holds a shape well, ideal for creating dramatic, voluminous looks. Generally more durable and offers great value for money.

Q11: How soon will my order ship?
A: We typically process and ship orders within 1-2 business days after you place your order. You will receive a confirmation email with a tracking number once it ships.

Q12: What is your return policy?
A: For hygiene reasons, we cannot accept returns on opened or used false eyelash products. However, we offer replacements or refunds for items damaged during shipping or those with manufacturing defects. Please contact our customer service team within 7 days of receiving your order. Please see our full [Return Policy] page for details.